Office Automation Technologies, LLC Terms and Conditions
I. GENERAL ORDERING INFORMATION
These rules govern all transactions and it is impossible to checkout online without accepting them. We encourage all customers to call and ask questions about these terms and conditions! We are here to help.
Office Automation Technologies will be pleased to assist you by phone, fax, or e-mail during our normal business hours: Monday – Friday between the hours of 8:00 a.m. – 5:00 p.m. Central Time zone. All items can be ordered using our secure online shopping cart. All prices are U.S. dollars and are subject to change. There is a $20.00 minimum order. Orders placed using our secure online shopping cart will receive a confirmation e-mail from Office Automation Technologies, LLC with your order number. This number should be kept in your records should you need to check status of an order.
All payments are to be made in U.S. currency. We accept the following major credit cards: Visa, MasterCard, American Express, Discover, Dinners Club and PayPal. Invoices unpaid over 30-days are subject to a 1.5% per month finance charge. International shipments must be paid in advance by wire transfer. For wire transfer procedures, please call or e-mail our accounts receivable department at 800-444-3424 or ardept@OATech.com, prior to ordering.
IV. TAX POLICY:
Orders with a “Ship To” address within the state of Wisconsin will have all applicable sales tax added unless a valid tax exemption certificate is provided.
Office Automation Technologies, LLC is firmly committed to your privacy. Any personal information submitted via our website or directly to Office Automation Technologies, LLC will not be released to anyone. Office Automation Technologies, LLC does not sell or rent customer information to any third party.
VI. WARRANTY INFORMATION
Warranties are machine specific and may vary depending on the policies of the individual manufacturer and product. Please contact us with any questions regarding specific warranties on products.
Office Automation Technologies, LLC® will make every effort to cancel orders when requested. To avoid penalties, orders should be cancelled before items have been assigned a tracking number. We will not, however, be responsible for any costs incurred up to the point of cancellation to include shipping, restocking, and other fees. Never refuse to accept shipment of a product that you ordered. Delivery companies charge additional fees on top of the cost of return shipping, those fees will be passed on to you. Custom made or special orders may not be cancelled.
VIII. RETURNS & EXCHANGES
Products explicitly guaranteed in writing prior to the sale by one of our sales representatives can be returned at no penalty to the buyer.
All other returned products are subject to a 25% restocking fee with no exceptions. Orders are only returnable within 14 calendar days of delivery, in 'like new' condition, in their original packaging, with an RMA number. Custom or special ordered products are not returnable under any circumstances. Customers are responsible for return shipping costs. Customers are responsible for the condition of a returned product until it has been received by the warehouse so insuring your package is highly recommended. Refunds are provided as money back by default or store credit upon request.
Please thoroughly inspect all products when they are delivered for damage and note any problems on the delivery ticket before signing. Once the delivery ticket is signed, you have contractually accepted it in exactly the condition that it was delivered to you in, and voided the insurance we put on all shipments.
All returns and exchanges are at the sole discretion of Office Automation Technologies, LLC, and are judged on a case by case basis.
* If you placed your order directly with a sales representative then speak with them to discuss your options for returning a product.
Attempting to initiate a return? Click here.
Office Automation Technologies, LLC® reserves the right to change prices at any time. Pricing can change do to special shipping requirements, promotions, or even errors in the catalog. In order to request better pricing, please call, chat, email or request quote. We are more than happy to assess all offers.
X. COUNTERFEIT PREVENTION PLAN
-Office Automation Technologies, LLC only purchases machines from:
- OEM authorized distributors
- Vendors explicitly requested by customer
-Office Automation Technologies, LLC does not purchase equivalent material without customer authorization.
-All Office Automation Technologies, LLC' vendors have Counterfeit Material procedures in place.
-Office Automation Technologies, LLC audits Vendor Counterfeit Material procedures by document review on every order.
-All vendors provide a CoC with delivery providing traceability information or verifying authenticity.
Incoming inspection procedures include reviewing traceability documentation.
Office Automation Technologies, LLC considers undocumented or suspect material non-conforming.
Office Automation Technologies, LLC approaches counterfeit material as non-conforming material with containment, impact assessment, notification, and corrective action procedures
XI. SHIPPING POLICIES
Delivery & Carriers
We use the least expensive and most expeditious form of transportation to ship your products. We use a combination of UPS/FEDEX for items under 100 lbs. and motor freight for items over 100 lbs. Arrangements can be made to use a customer’s UPS/FEDEX account or other common carrier. Special services such as Next Day Service, 2nd Day Service, Saturday Delivery, and delivery via USPS are available at an additional cost. Please note that items delivered via motor freight are delivered to the loading dock only. Delivery does not include a truck with a lift gate or inside delivery service. Deliveries made to residential locations could also incur additional charges. If you require any of these services, please contact your sales representative.
Shipping & Handling Charges
Shipping charges vary by item and are calculated based upon the weight of the item, dimensions, and shipping method used. All orders are subject to a minimum shipping and handling charge of $6.00. Please contact a Office Automation Technologies, LLC® sales representative for specific information regarding shipping charges.
Office Automation Technologies, LLC® can deliver your goods anywhere in the world! Shipments outside the U.S. (the 48 contiguous states) will usually incur additional charges and/or delays. Office Automation Technologies, LLC® is not responsible for any delays, customs, duties, brokerage fees, import, surcharges, and/or any other taxes and fees – imposed by countries or carriers. However, we will make every effort to facilitate a smooth transition and delivery. Please check with us before your order is placed should you have any questions concerning these issues. Military delivery to an APO/FPO can only be shipped via the US Postal Service with a 70 lbs. weight limit.
Shipping Notice / Damaged Goods
DO NOT sign the delivery receipt until you have inspected and accepted the shipment for all physical damage. Packages are shipped in new condition. If packages are signed for without noting physical damage, we cannot be responsible for the items you accept. DO NOT limit your ability to collect damage claims. Please note on the driver’s paperwork refusal of shipment or any other exceptions. Your notes on the shipping receipt or bill of lading will make it possible for us to pursue a shipping damage claim if applicable. Please unpack and inspect all equipment on receipt to ensure the correct item has been shipped and that it has not arrived damaged or not working properly. In any of these events, please contact our customer service department immediately. Once we have evaluated the problem, we will make all necessary corrections.
XII. USER PROVIDED INFORMATION
When ordering or registering on the Service you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information You also provide us information in Content you post to the Service. Your store and product information you provide to the Service, and metadata about them (such as when you posted them), are publicly viewable on the Service, along with your name. This information may be searched by search engines.